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ITIL ITIL-4-Foundation Exam Quizzes Are Leading Materials & ITIL-4-Foundation: ITIL 4 Foundation Exam

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ITIL 4 Foundation Exam is ideal for IT professionals who are looking to improve their knowledge and skills in IT service management. It is also suitable for individuals who are new to ITIL and want to gain a foundational understanding of the framework. Passing the ITIL 4 Foundation Exam is a prerequisite for higher-level ITIL certifications, such as ITIL 4 Managing Professional and ITIL 4 Strategic Leader. This makes it an essential certification for anyone looking to advance their career in IT service management.

Earning the ITIL 4 Foundation Certification demonstrates a basic understanding of the ITIL 4 framework and its best practices. It is a valuable credential for IT professionals who want to advance their career in IT service management. ITIL 4 Foundation Exam certification is recognized globally and can open up many job opportunities in various industries, including IT, healthcare, finance, and government. Moreover, it provides a solid foundation for further ITIL 4 certifications, such as ITIL 4 Managing Professional and ITIL 4 Strategic Leader.

ITIL 4 Foundation certification exam is designed for IT professionals who want to understand ITSM best practices and how they can be applied in their organizations. ITIL 4 Foundation Exam certification is also suitable for business managers who want to understand how IT services can be aligned with business goals to deliver value to customers. The ITIL 4 Foundation certification is recognized globally and provides an excellent foundation for IT professionals who want to advance their careers in ITSM.

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ITIL 4 Foundation Exam Sample Questions (Q298-Q303):

NEW QUESTION # 298
Which helps to manage an incident when it is unclear which support team should be working on the incident?

A. Disaster recovery plans
B. Swarming
C. Self-help
D. Target resolution times

Answer: B

Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-incident-management/

NEW QUESTION # 299
Which statement about a continual improvement register (CIR)' is TRUE?

A. Used to track and manage improvement ideas from identification through to final action
B. Used to select the right method, model or technique for identifying improvements
C. Used to provide a formal description of one or more services designed to address the needs of a target consumer group
D. Used to help plan changes, assist in communication avoid conflicts and assign resources

Answer: A

Explanation:
The continual improvement practice aligns the organization's practices and services with changing business needs through the ongoing identification and improvement of services, service components, practices, or any element involved in the efficient and effective management of products and services1. A continual improvement register (CIR) is a tool used to track and manage improvement ideas from identification through to final action2. It helps to prioritize, monitor, and communicate the status of improvement initiatives3. The other statements are not true because:
Used to help plan changes, assist in communication avoid conflicts and assign resources: This describes the purpose of a change schedule, which is a tool used by the change enablement practice2.
Used to select the right method, model or technique for identifying improvements: This describes the purpose of a continual improvement model (CIM), which is a tool used by the continual improvement practice2.
Used to provide a formal description of one or more services designed to address the needs of a target consumer group: This describes the purpose of a service offering, which is an output of the engage activity of the service value chain1. Reference: ITIL Foundation - ITIL 4 Edition, page 15; ITIL 4 - A Pocket Guide, page 34; ITIL 4 Practice Guide: Continual Improvement, page 9.

NEW QUESTION # 300
What is the difference between the 'incident management' and 'service desk' practices?

A. incident management resolves complex issues, service desk resolve simpler issues.
B. Incident management restores service operation, service desk provides communication with users
C. incident management manages interruptions to service desk monitors achieved service quality
D. incident management resolves issues, service desk investigates the underlying causes of issues

Answer: B

Explanation:
A help desk is considered to be focused on break-fix (what ITIL calls incident management), whereas a service desk is there to assist with not only break-fix but also with service requests (requests for new services) and requests for information (such as "how do I do X?").
https://www.atlassian.com/itsm/service-request-management/help-desk-vs-service-desk-vs-itsm#:~:text=A%20help%20desk%20is%20considered,I%20do%20X%3F%E2%80%9D).

NEW QUESTION # 301
Why should incidents be prioritized?

A. To help automated matching of incidents to problems or known errors
B. To encourage a high level of collaboration within and between teams
C. To identify which support team the incident should be escalated to
D. To ensure that incidents with the highest business impact are resolved first

Answer: D

NEW QUESTION # 302
Which of the following practices suggests that organizations should develop competencies in methodologies and techniques, like SWOT (strength, weakness, opportunity and threat) analysis and balanced scorecard review in order to meet their needs?

A. Change enablement
B. Service request management
C. Continual improvement
D. incident management

Answer: C

NEW QUESTION # 303
......

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